Meet-and-Greet with Dianne Wallace
Instructor in the Professional Certificate Program for Cultural Heritage Tourism
In partnership with AIANTA, this is the first video in a series of meet-and-greet episodes with alumni, instructors and other individuals associated with the Professional Certificate in Cultural Heritage Tourism from George Washington University. Matthew Ozuna is the program manager for this professional certificate program and will serve as the host for these videos. He earned a Master of Tourism Administration with a concentration in Sustainable Tourism Management from George Washington University and now supports destination development projects and industry education programs for the State of Washington Tourism.
Dianne Wallace will join Matthew in this meet-and-greet episode. She is an instructor in the professional certificate program for cultural heritage tourism with over 25 years of experience in customer relations and professional development. Dianne has developed and implemented training programs for several organizations, which significantly improved customer relations and workplace culture. She is also the President & Chief Engagement Officer of Monumental Travel & Events near Washington, DC.
Matthew and Dianne will discuss the importance of workforce development in the tourism sector and how it relates to cultural heritage tourism. Diane will share insights from her training seminars and consulting projects as well as provide prospective students with advice for this professional certificate program and online learning. Matthew will provide audience members with an overview of this program, including costs, deadlines and coursework. For more information on the Professional Certificate in Cultural Heritage Tourism, please contact Bianca Mitchell, AIANTA Education Manager, or Matthew Ozuna, GW Program Manager. You may also review the written and recorded material on the AIANTA website.
Matthew Ozuna is the program manager for the Professional Certificate in Cultural Heritage Tourism from George Washington University. He also holds a Master of Tourism Administration with a concentration in Sustainable Tourism Management from George Washington University. Matthew worked with Destinations International, Simpleview and many consulting teams on a variety of tourism projects, ranging from digital marketing and professional development to industry research and destination management. Before graduate school and tourism advocacy work in DC, he worked with political campaigns, cultural heritage organizations and educational institutions in Walla Walla, WA. In his current role with the State of Washington Tourism, Matthew supports destination development and industry education programs for tourism stakeholders across the Evergreen State.